1 » I got an error message saying my carrier does not support this service. Why?

Each wireless network operator supports mobile applications like Space2Phone differently. All wireless carriers allow you to receive text messages like the Space2Phone Launch Alerts. But some carriers do not allow downloads of content (ring tones, wallpapers, video clips) offered by third parties outside their own pre-installed web browser that is included with the handset when you purchase the wireless service. Some carriers also don't allow web browsing outside their own pre-install portal. If your carrier limits your access to content in any of these ways, you will receive the “carrier incompatibility message” when you request a download or subscription.

2 » I got an error message saying my device doesn't support the content type I ordered.

Each type and model of handset can have it's own characteristics in terms of it's features and the functions it supports. When you place an order for a download or a subscription, the Space2Phone system recognizes the type of handset you have and responds to your request with the optimum content for your handset. In some cases, the content you order may just not be supported by your handset. For example, if you request a video clip download but your phone does not have a video player, you will receive the error message. In this case the video is not delivered and you are not charged. You may also receive this error message if the settings on your phone have not been properly configured to receive the type of content you have ordered. So you should check your phone settings to be sure the necessary features and functions have been activated.

3 » I ordered a download but I didn't get it. What should I do?

Under normal conditions you will receive a reply from Space2Phone within 15 to 30 seconds after you have sent your request to our short phone number. If not, there can be several reasons for this. The most common problem is that the message was not sent to the correct phone number. So first you should check the message in your Sent Messages folder and be sure that you sent your message to the correct phone number. If so, then it's possible that the volume of message traffic in the system is very high or there is a temporary service interruption that has caused a delay in responding to your request. In such cases it is best to wait at least 10 minutes before trying again. In any case, if you have not received your content or subscription, you will not be charged.

4 » How do I cancel my subscription?

It's very easy. You can cancel your subscription to Space2Phone at any time simply by sending the keyword “STOP” to the phone number 65279 . You will receive a reply confirming that your subscription has been cancelled and you will not be billed further. You will also not receive any further messages from Space2Phone .

5 » I forgot my Passcode and User ID. How can I get them?

Your Passcode is always your 10-digit telephone number. Be sure you are using the phone number you used when you originally subscribed to Space2Phone . Your User ID is a 5-digit number that was sent to you in your welcome message at the time you first subscribed. If you saved this message in your message inbox you can look it up there. If not, we will be happy to send it to you again. For that you should send us an email at support@space2phone.com referencing your phone number. You can also call our toll free support line at 1-800-658-8153 and provide the operator your phone number. We will send a text message containing your User ID to your phone.