Support

For technical support you can contact us in any of the following ways:

  1. If you ever have a problem with your Space2Phone service and need help, you can request support directly on your handset by sending a text message with the keyword “HELP” to the number 65279. The date and time of your request will be automatically logged and you will get a reply on your handset giving you information about how to contact our support center.
  2. You can contact us by email at support@space2phone.com. Please give us as much information as possible to help us answer your question. We can help you faster if you provide us with your phone number, the name of your wireless service provider, the type and model of phone you use to access Space2Phone, and the approximate date and time that any problem may have occurred.
  3. You can call our toll free support line at 1-800-658-8153. The support desk is operating from 8:00am to 6:00pm EST, Monday through Friday. So that we will be able to help you faster and more effectively, our support specialists will ask you to provide some basic information including the name of your wireless service provider, the type and model of phone you use to access Space2Phone, your phone number, and the approximate date/time when any problem may have occured. Please have that information available when you call.

It is our policy that you will receive a response to your request within 24 hours.
ALL SUPPORT REQESTS RELATED TO THIS SERVICE OR ANY OF IT’S CONTENTS SHOULD BE DIRECTED TO SPACE2PHONE. DO NOT CONTACT YOUR TELECOMMUNICATIONS SERVICE PROVIDER.

Handsets Supported

When you request any item of content from Space2Phone , we automatically recognize which type of mobile handset device you have. From this we can determine if your handset is capable of receiving the item you’ve requested. If it is, we deliver it to you in the format that is optimally suited for your device. If your device isn’t capable of supporting the content item you’ve requested, we send you a message telling you that your device won’t support your request. In the few cases where this may occur, you will not be charged.

Space2Phone uses the most advanced technology for delivery of wallpapers, ringtones, video clips, streaming video and all other forms of media content to mobile handsets. Our technology supports nearly 2500 different types of mobile phones, PDAs and other mobile devices, and we regularly add support for new devices. If you attempt to subscribe to Space2Phone or to request a content download that is not supported, you will receive a text message response indicating that your device is not supported and you will not be charged.

If you ever have problems receiving any item from Space2Phone, or if you have questions about the delivery of an item you requested, please contact us by email at support@space2phone.com, or send us a text message with the keyword “HELP” to 65279, or call our toll-free support line at 1-800-658-8153.

Carriers SupportedSpace2Phone is available to subscribers of the following U.S. cellular network operators:

  • Altell
  • AT&T Wireless
  • CinBell
  • Cingular
  • Dobson
  • Nextel
  • Sprint
  • “T-Mobile®”
  • Nextel/Boost
  • Verizon

Service Plans and Limitations:

Subscribers of Alltel, Boost, CinBell, Dobson, Nextel, Sprint, T-Mobile, and Verizon are eligible for Launch Alerts only. Space2Phone subscriptions are available to all subscribers of the providers listed above who have monthly contract or “post-paid” service agreements.

Space2Phone subscriptions are not available to wireless customers with prepaid services. If Space2Phone service is not supported by your network operator and you try to purchase a subscription or request a content download, you will receive a response indicating that the service is not supported by your carrier and you will not be charged.

If you have any questions about your carrier’s support for Space2Phone , please contact us by email at support@space2phone.com, send us a text message with the keyword “HELP” to 65279 , or use our toll-free support line at 1-800-658-8153.